Frequently Asked Questions

Are you puzzled about your Student Billing Statement or other Student Accounts/Business Office Practices, Policies, or Procedures?

We hope that you find the following information helpful in answering your questions. If the information provided is unable to answer your specific questions, please contact the Student Accounts/Business Office directly.

  1. Who should I speak with concerning my EMCC statement of account (my semester bill)?
  2. Matriculated Status – What is it?
  3. When is my statement balance due?
  4. Am I required to pay my bill if I’m expecting financial aid?
  5. Can I decide what financial aid is applied to my account first?
  6. Where will my bill be sent?
  7. Are payment arrangements available?
  8. Is there a charge for participating in a payment plan?
  9. When will my payments be due?
  10. How do I apply for a payment plan arrangement?
  11. What happens if I do not keep up with my payment arrangement?
  12. Is there a charge for returned/bounced checks?
  13. How will I know if I have a refund?
  14. Can I buy books with my financial aid?
  15. What is a Commuter Meal Plan?
  16. I am a commuter. Can I buy a meal plan with my financial aid?
  17. Where do I go to sign up for a commuter meal plan?

Who should I speak with concerning my EMCC statement of account (my semester bill)?

Student Accounts Staff member, Melissa Bradford, located in the Business Office in Maine Hall, would be happy to assist you.

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Matriculated Status – What is it?

You’re considered a “Matriculated” student if you’ve been accepted into an EMCC Program of Study.

A “Non-Matriculated” student is a student who has not been accepted into an EMCC Program of Study. (A student who is enrolled in classes without declaring a major.)

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When is my statement balance due?

Matriculated students are required to pay their account by the due date listed on your bill, which is located on studentOne.

Non-Matriculated students MUST pay their total balance owed on the course or courses upon registration of those course(s).

For more detailed information, please access your account on studentOne.

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Am I required to pay my bill if I’m expecting financial aid?

If you’re expecting financial aid funds to cover your entire account balance, ALL financial aid paperwork must be completed and submitted to the Financial Aid Office in order to be applied to your account. Please note that you must allow time for the Financial Aid Office to confirm your financial aid status prior to the due date on your billing statement.

If we’ve been unable to confirm your Financial Aid monies, you will automatically be expected to set up a payment plan. If you need to be on a payment plan, one third of your bill, along with a $50 non-refundable enrollment fee, will be due by the due date listed on your billing statement.

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Can I decide what financial aid is applied to my account first?

No, all financial aid funds, including student loans and agency payments, will be applied automatically to your student account until the balance is paid in full.

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Where will my bill be sent?

Your Statement of Account (Semester Bill) will no longer be mailed to you. You must view your account activity online at StudentOne.

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Are payment arrangements available?

EMCC offers an installment payment plan to help students pay for their education!

The installment payment plan is offered to ALL students, regardless of financial need. The installment payment plan allows you to spread your semester’s tuition payments equally over three (3) months.

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Is there a charge for participating in a payment plan?

The enrollment fee of $50.00 is due with your first installment/payment. This is a non-refundable fee.

Your first installment/payment is due at the same time that your billing statement is due, which is January 7, 2011. If students fail to pay their bill in full, or sign up for an installment payment plan, students will automatically be placed on a payment plan and charged the $50.00 enrollment fee.

There will be no monthly bills mailed. All billing information is available on studentOne. It is your responsibility to note any changes and charges on your account.

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When will my payments be due?

For the Spring 2011 semester, the first payment is due by January 7th, with the second and third payments being due on February 25th and March 25th respectively.

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How do I apply for a payment plan arrangement?

To apply for a payment plan, you’ll need to contact Student Accounts and request an Installment Payment Plan Application, or click on the link below and print the Payment Plan Application. You’ll need to complete and sign the application. Then submit the application, along with the first payment & enrollment fee to Student Accounts. For more information concerning EMCC’s installment payment plan, call (207) 974-4626 or (207)974-4630 and speak with Student Accounts Staff in the Business Office/Maine Hall. The Busines Office hours are Monday – Friday, 8:00 am – 4:00 pm.

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What happens if I do not keep up with my payment arrangement?

Students who fail to follow their scheduled payment plan arrangements will be terminated from the installment plan and the balance on the account will be due in full. A late fee of $50.00 will be applied to accounts where payment has not been received. The College is authorized to withhold a student’s grades, degree, diploma, and transcript for failure to pay all lawful fees and charges.

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Is there a charge for returned/bounced checks?

Yes, the Business Office will assess a $25.00 fee for all returned checks.

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How will I know if I have a refund?

Student refunds are processed as funds become available. Refund checks will be processed approximately five weeks into the semester. Refunds will be mailed to the student’s permanent home address.

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Can I buy books with my financial aid?

Books and supplies can be purchased at the EMCC College Store with financial aid funds, provided that the student’s financial aid funds exceed the student’s tuition, fees, and room and board charges. Students must fill out a College Store Credit Application first. This form is available in the Student Accounts Office in Maine Hall.

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What is a Commuter Meal Plan?

The “Declining Balance Meal Plans” will be honored during all open hours in the McCorkill Dining Room, located in Katahdin Hall. The dining services’ purpose is to provide you with access to our dining program. McCorkill Dining Room offers a varied menu that includes hot entrees, a vegetarian entree, a full salad bar, a deli bar for custom made sandwiches, pizzas, a variety of homemade desserts, hot & cold beverages, cereal, snacks & seasonal items.

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I am a commuter. Can I buy a meal plan with my financial aid?

EMCC has instituted the Declining Balance Meal Plan. This is a prepaid plan. This program consists of a declining balance which can be used to purchase items from the dining service. Commuters using their financial aid can purchase two (2) types of commuter meal plans with financial aid funds, provided that the student’s financial aid funds exceed the student’s tuition, and fee charges. A Commuter Meal Plan Form must be filled out and verified by the Student Accounts Office Staff before you can use financial aid to purchase a meal plan.

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Where do I go to sign up for a commuter meal plan?

Students wishing to use excess financial aid funds, or to pay by cash, check or credit card may purchase a Commuter Meal Plan at the Student Accounts Office, located in Maine Hall. Top ↑

If you have additional questions or comments concerning student bills, please feel free to contact the Student Accounts/Business Office 974-4626 or 974-4630.