Job Desc/Summary:

Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:
Develop and maintain a thorough understanding of AEC’s product line and the equipment’s parts requirement – Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required;
Advise customer of part needed according to description of malfunction – Locate hard to find parts in a prompt and creative fashion
Receive and fill telephone orders for parts
Discuss use and feature of various parts with customers
Assist customers in solving parts problems; complete parts order forms; Fill customer orders from stock; Recommend and sell related items as a service and as requested by customer
Understand what components must be sold together to completely satisfy customer needs and maximize AEC’s revenues; Promote sale of other parts to customer –
Receive payment or obtain credit authorization for client –
Ensure parts are efficiently delivered to customers as necessary –
Advise customer on substitution or modification of part when replacement is not available –
Examine returned part to determine if defective and exchange part or refund money –
Mark and store part in stockroom according to prearranged system –
Handle customer complaints in a professional and friendly manner –
Maintain parts records, literature, lists, bin tickets and price sheets for inventory

Required Qualifications:

High school diploma or GED –
Minimum one year experience in parts distribution and clerical work. –
Customer service experience is a plus. –
Must be capable of and willing to promote sale of parts to customers. –
Ability to solve problems, yet use appropriate discretion in referring situations to other employees –
Basic math skills, mechanical aptitude and computer database knowledge required.