If you are looking to advance your career from an office environment towards a work from home environment, this is the perfect opportunity for you. Our company promotes a healthy work life balance but expects timely results in return. We are looking for independent, self motivated and driven individuals to service our client The ideal Customer Service Representative will have an analytical and upbeat attitude while managing a variety of tasks. The perfect candidate will also understand the importance of providing accurate information while remaining attentive to all customers. In order to best serve their customers, an organized flow of work, being able to manage high-volumes calls is a must. Successfully manage customer service requests and gain insightful experience in a fast-growing industry!

Your Role:

• Providing sales and customer service via the telephone and zoom
• Conduct email correspondence with our clientele
• Ability to navigate software and achieve weekly deadlines
• Ability to manage and correspond via our social media platforms
• Training provided to all positions available
• Invoice products and services
• Other duties as assigned
• Transfer current customers to sales and assist new leads, taking down vital information.
• Performs numerous order processing and order update tasks for sales on behalf of warehouse and office.

Requirements:
• Computer skills, such as Excel, Word and Outlook are a must.
• Little or no Experience using Zendesk, Gorgias, Shopify, OR Sage100/ERP systems.
• Strong communication skills internally with the team and externally with customers.
• Deadline and detail-oriented where maintaining a schedule is a priority.
• Motivated, energetic individual who enjoys working and providing superior customer service.
• Must be able to multi-task and address more than one customer/Sales rep at a time.
• Must be available to work some weekends. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
• Quick Books knowledge a plus
• Ability to work with Windows or Apple computer