Northern Light Eastern Maine Medical Center

Department: Cafeteria

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 36.00

Work Schedule: 7:00 PM to 5:30 AM

Summary:

The Cafeteria Foodservice Associate provides food and service to patients, cafeteria customers and catering customers at Northern Light Health. They prep food, run the cash register, set up/break down and deliver catering to requested functions.

Responsibilities:

Follows departmental policies and procedures.
Is flexible with work schedule.
Willingly accepts direction and performs other duties as assigned.
Participates in the training of new hires.
Area is stocked for the next shift.
Provides excellent customer service–Seeks out customers in need of assistance, uses key words when helping customers. Engages customers with quick eye contact and a friendly smile, service is provided in a timely manner.
Workstations are set up on time (Cafeteria, Kitchen).
Encourages customers to complete customer satisfaction surveys.
Actively participates in service recovery efforts.
Prepares food for salad bar using recipes and following established rotations, keeps salad bar well stocked.
Keeps floor swept, empties trash, stocks supply, makes coffee.
Operates cash register, daily overages/shortages are within standards, writes daily menu and maintains weekly menu pricing book.
Completes slicer duties according to standards and on time.
Prepares items according to menu and standardized recipes.
Returns catering carts/supplies to kitchen for cleaning and restocking.
Prepares items for patient food service.
Prepares, delivers, and sets up catering events according to guidelines in a timely manner. Event setup 15 minutes prior to start time of event, food presented in a pleasing manner.
Communicates effectively with catering customers to assure customer satisfaction.
Demonstrates knowledge of food safety and sanitation: hand hygiene and proper use of gloves; time/temperature principle; prevents cross contamination; labels and dates foods appropriately for safe storage, follows “use by” guidelines.
Cleaning responsibilities: work area is cleaned and sanitized when finished with a task; completes daily/weekly/monthly cleaning lists; equipment used in food prep cleaned.
Handles equipment safely and reports equipment malfunctions.
Attends mandatory in services, completes ICare modules 2 weeks prior to evaluation.
washes pots, pans, dishes, utensils etc.
All overtime is approved by a supervisor.
Assists in receiving and putting orders away. Rotates stock appropriately using “first in first out”.
Minimizes over production by following standardized recipes, production guides and using correct portion control.
Participates in theme days and promotions.
Encourages customers to use Quick Bite program.
Other Information:

High School Diploma/General Educational Development (GED)

Education

Required High School Diploma/General Educational Development (GED)